Policies

Cancellation policy:

It is important for us to keep our appointments for your benefit, as well as the benefit of other clients. Clients who want to cancel an appointment are asked to cancel at least 24 hours prior to appointment by telephone, out of courtesy.  We appreciate your respect for our business and time.  We understand there may be times when our clients will be late. We do our best to schedule clients with enough buffer time on either side of an appointment, in this case the treatment time will be shortened unless extra time has been allotted, with no adjustments to fees.  If you are delayed for an appointment, please call to let us know.  Appointments booked within 24 hours of service shall be deemed set and under cancellation policy if canceled.

Cancellations with due cause (inclement weather due to the natural acts of God) can be rescheduled with no additional fee.  If the appointment is not canceled by telephone and/or not rescheduled cancellation fee will apply.  The Spa is not responsible for other causes for cancellation.

If for any reason The Spa needs to reschedule or cancel an appointment, as much advance notice as possible will be given. Should some unforeseen scheduling event occur that your therapist is not on time, and others are booked after you, with our sincere apologies, you may reschedule or take the remainder of your scheduled time at a pro-rated fee.

 

In instances of excessive cancellations a prepay account may be requested to schedule appointments for services.

Note:  If an appointment is made more than five days prior we try to contact clients the day before their scheduled appointment to confirm.  This is a courtesy not a requirement.  Please feel free to contact us if you have any questions.  We value you as a client.

Cancellation Fee:

Shall be equal to no less than 50% of regular service charge not greater than 100% regular service charge.  Services applied with a gift certificate shall be forfeited.

Note:  New clients may be asked to prepay or use a credit/debit card to hold appointment time slot.

 

Thank you.  We value you as a client.

 

Rates

 

… are as indicated.

Prices are subject to change without notice and are noted at the cash/check discount.

Note:  Listed prices exclude an assessment of convenience fees for credit/debit card purchases.

 

Mobile Spa Services:

(we will come to you within a 20 mile radius)

 

Out-Call Fee= $50

Note:  Some out calls may require additional fee for parking/valet.  Regular discounts and non-specific promotions may not be applied.  Gift certificates and some “coupons” may be used.

 

Massages make wonderful gifts.

 GIFT CERTIFICATES ARE AVAILABLE FOR ANY OCCASION.

  • Gift certificates can be purchased for any service or dollar amount. (Gift certificates are valid for 6 mos. from purchase date unless otherwise noted.)
  • Gift certificates are deemed as and should be treated as cash.  We are not responsible for lost gift certificates. Gift certificate purchasers may have an option to acquire insurance on their gift certificate purchases to ensure value used, upon request.  Gift certificates are non-refundable.

 

Other Things to Know:

-Services can only be provided for children under the age of 18 with a legal parent or guardian present.

-Spa services are rendered by appointment only.  Please contact us in advance to ensure premium service.

-Cash, Checks and Credit/Debit Cards are accepted for payments and gratuities. You may prepay for any service via the internet using PayPal to readytoexhale@exhalespaescapes.com.

 

Spa Tips:

-We suggest you arrive ~10 minutes before your appointment if you are a first time client.

 

We work hard to make Exhale Spa Escapes a place you will not want to leave.  Please stick around.  We want you to grow with us.THANK YOU!